Shipping Policy

At FASO, we aim to deliver your orders quickly and safely through our trusted logistics partner Shiprocket.

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Shipping Coverage

• We currently ship orders across India.

• All deliveries are fulfilled through Shiprocket-enabled courier partners.

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Order Processing Time

• Orders are processed within 1–2 business days after successful payment confirmation.

• Orders placed on Sundays or public holidays will be processed on the next working day.

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Estimated Delivery Time

• Once dispatched, orders are typically delivered within 3–7 business days, depending on your location.

• Delivery timelines may vary for remote or non-serviceable areas.

• Any delays caused by courier partners, weather conditions, or unforeseen circumstances are beyond FASO’s control.

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Shipping Charges

• Shipping charges (if applicable) are calculated at checkout and displayed before payment.

• Free shipping offers, if available, will be clearly mentioned on the website or during checkout.

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Order Tracking

• After dispatch, you will receive a tracking ID and link via email.

• You can track your shipment in real time using the Shiprocket tracking system or through your FASO Account > Orders section.

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Delivery Attempts

• Our courier partners will attempt delivery up to 2–3 times.

• If the delivery is unsuccessful due to incorrect address, unavailability, or refusal, the order may be returned to origin (RTO).

• In case of RTO, re-shipping charges (if any) may be applicable.

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Address & Contact Details

• Please ensure that your shipping address, pincode, and contact number are accurate at the time of placing the order.

• FASO is not responsible for delays or non-delivery due to incorrect or incomplete address details.

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Damaged or Tampered Packages

• If the package appears tampered, damaged, or open at the time of delivery, please refuse acceptance and inform our customer support immediately.

• Accepted packages with visible damage must be reported within 24 hours of delivery for assistance.

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Cash on Delivery (COD)

• COD availability depends on serviceability and courier partner approval via Shiprocket.

• Additional COD charges may apply and will be shown at checkout.

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Contact Us

For any shipping-related queries, please contact our Customer Support Team with your order details.

We appreciate your trust in FASO and strive to deliver a smooth shopping experience.

Team FASO